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Subscription

Your complete guide to adjust and manage your ZENOO subscription.

How can I adjust my subscription?

To manage your subscription, simply log in to your account. From there, you can easily adjust your subscription by adding products, postponing deliveries, modifying time periods, and much more. You have the flexibility to edit your order at any time.

How to cancel my subscription?

To cancel your subscription, simply log in to your account and click on the "Cancel Subscription" option. Remember, you can cancel your order at any time, hassle-free. If you have any questions or need assistance, please don’t hesitate to reach out t

Will I get notification about the upcoming delivery?

Absolutely! A few days before your purchase, we will send you an automatic email to notify you about your upcoming order.

Can I change my information on my subscription?

Yes, you can change the delivery address by logging into your account. Alternatively, feel free to reach out to us at [email protected], and we'll be more than happy to assist you right away!

How do I pay for my subscription?

You can pay for your pets' food subscription with a debit or credit card. You have to enter your information once. Payment for upcoming deliveries will be transferred automatically each month. Rest assured, your card data is secure, encrypted, and pr

Can I change the date and time of my delivery?

Before your order is sent, you can easily make adjustments by logging into your account. Alternatively, feel free to reach out to us directly through a personal message or by emailing us at [email protected]. We're here to help!. Once your order is

What if I finish food earlier?

If you need to adjust your delivery date, please don't hesitate to reach out to our support team at [email protected]. We're here to assist you!. We recommend ordering one extra bag of ZENOO than you think you need. Life can be full of surprises, a