My order arrived damaged, what to do?Updated 21 days ago

We're truly sorry to hear that your order didn’t arrive as expected—whether it's missing items or arrived damaged. 😢 Our team takes great care to ensure every package reaches you in perfect condition, but sometimes the unexpected happens.

If anything isn’t right, please don’t hesitate to reach out to our dedicated customer care team at [email protected]. We’ll make it our priority to resolve the issue as quickly as possible.

We're always here to help (& wagging tails included!) to make sure your furry friend gets exactly what they deserve. 🐾❤️