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Shipping & Delivery

Your order is on it's way!

How long does the delivery take?

At ZENOO, we process each order promptly after receiving it. Our team ensures your order reaches you within 4-10 business days, though delivery times may vary by country. International customer are responsible for any applicable customer duties and t

How can I find my tracking information?

You can easily track your order by clicking the tracking number link in the email confirmation. This link will direct you to the DPD website, where you can monitor the status of your shipment.

My order arrived damaged, what to do?

We're truly sorry to hear that your order didn’t arrive as expected—whether it's missing items or arrived damaged. 😢 Our team takes great care to ensure every package reaches you in perfect condition, but sometimes the unexpected happens. If anythin

How long will the food stay good after it is delivered?

An unopened package can be good for years and, after opening it, for 2 years (for the exact date, see pack). It is best to store it in a cool, dry place and avoid direct sunlight.

Where do we ship?

We proudly ship to countries across the EU. Before making a purchase, please ensure you check for any additional customs fees that may apply in your specific country.

How much the shipping cost?

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